Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at store@watercolourbloom.com within 3 business days after receiving your order. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note, that if you change your mind about your order and wish to return it, please ensure that the item is returned in its original, unused condition. We reserve the right to refuse a refund if the returned item is damaged, used, or not in resalable condition.

Items that are returned in a damaged state will not be eligible for a refund.

You can always contact us for any return question at store@watercolourbloom.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If there's an issue of any kind with your order, please contact us within 3 business days from receiving the order or the "order delivered" notification. Failure to do so will result in us not being able to replace your order based on the shipment insurance policy.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, personalised items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at store@bloomielart.com.